Posts made in July, 2014

Marc Sparks: The Importance of “Quality” Customer Service

Posted by on Jul 14, 2014 in Marc Sparks of Business | Comments Off on Marc Sparks: The Importance of “Quality” Customer Service

Marc Sparks is an entrepreneur who has been involved in more than sixty start-ups since the Seventies. Marc is also the founder, owner, and CEO of Timber Creek Capital, a private equity firm. The term “quality customer service” is simply a collection of words that are tossed around by companies like towels in a dryer. Rarely have I found a company that truly stands behind that phrase. Sam Walton, founder of the Walmart/Sam’s Club Empire, understood the importance of quality customer service. In fact, he sums it up quite nicely in one of my favorite quotes: “There is only one boss. The customer. And he can fire everybody in the company from the chairman on...

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